How We Use Cookies
SMEDTEC OS uses cookies for the following purposes:
- Authentication — to keep you securely signed in to your account and maintain your session across page loads.
- Security — to detect and prevent fraudulent requests and cross-site request forgery (CSRF).
- Preferences — to remember settings such as your selected interface preferences.
- Error tracking — to capture and report application errors so we can fix them (via Sentry).
- Payment processing — to support secure payment flows when you subscribe to a paid plan (via Stripe).
We do not use cookies for advertising, remarketing, or tracking your activity across other websites.
Types of Cookies We Use
The table below describes the specific cookies set on os.smedtec.co.uk.
| Cookie Name | Type | Duration | Purpose |
|---|---|---|---|
sb-access-token |
Essential | Session | Authentication session cookie — stores your JWT access token to keep you signed in. |
sb-refresh-token |
Essential | Up to 1 year | Authentication refresh cookie — allows silent re-authentication without requiring you to log in again. |
__stripe_mid |
Essential | 1 year | Stripe fraud detection — required for secure payment processing. |
__stripe_sid |
Essential | 30 minutes | Stripe session identifier — used during checkout flows. |
sentry-sc |
Functional | Session | Sentry error tracking — identifies the browser session to correlate error reports. |
next-auth.csrf-token |
Essential | Session | CSRF protection token — prevents cross-site request forgery attacks. |
Third-Party Cookies
Certain features of SMEDTEC OS are provided by third-party services that may set their own cookies. We only use third-party services that are necessary for the platform to function.
Authentication Provider
Our managed authentication provider sets session cookies (the sb-access-token and sb-refresh-token entries in the table above) that are essential for keeping you signed in to your account. These cookies are strictly necessary and cannot be disabled without preventing login. The named legal entity behind our authentication and database infrastructure is disclosed to customers under our Data Processing Agreement and to prospective customers under NDA on request.
Stripe
We use Stripe for subscription billing and payment processing. Stripe sets cookies for fraud prevention and to maintain state during checkout. These cookies are required to process payments securely.
Stripe Privacy Policy: stripe.com/gb/privacy
Sentry
We use Sentry for application error monitoring. Sentry may set a session cookie to correlate error events from the same browser session, which helps us diagnose and fix bugs. No personal information is included in error payloads beyond what is necessary to reproduce the error.
Sentry Privacy Policy: sentry.io/privacy
Managing Cookies
You can control and delete cookies through your browser settings. The links below provide guidance for common browsers:
Please note: blocking or deleting essential cookies (particularly the authentication session cookies) will prevent you from logging in to SMEDTEC OS. Functional and analytics cookies can be disabled without affecting access.
As SMEDTEC OS does not use advertising cookies, opting out of advertising networks (e.g. via the Your Online Choices tool) will have no effect on your experience of our platform.
Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in the cookies we use or changes in applicable law. We will update the "Last Reviewed" date at the top of this page and, where changes are material, notify you via email or an in-platform banner.
Your continued use of SMEDTEC OS after any update constitutes your acceptance of the revised Cookie Policy.
Contact Us
If you have questions about this Cookie Policy or our use of cookies, please contact us:
- Email: [email protected]
- Website: os.smedtec.co.uk
- Company: SMEDTEC Ltd, United Kingdom